Company Description
Interested in working for a global SaaS provider in the hospo tech space? Quandoo is looking for a tenacious and results-driven customer success specialist to join the team!
Quandoo's mission is to improve the way hospitality venues connect with diners in the digital world. Through our marketplace and extensive booking network, we are helping businesses build a strong online presence and increase their bookings. We also provide a selection of SaaS solutions to simplify how they manage bookings, turn tables and build better diner experiences. So if you are ready to showcase those amazing customer service & people skills, then we encourage you to apply!
Job Description
As the Customer Success Specialist, you'll be at the forefront of providing support to our partner restaurants. This is a role that involves a high volume of inbound and outbound communication with our partner base. To ensure we deliver exceptional support throughout the various stages of the partner lifecycle, our team operates as three focussed verticals:
- Onboarding: responsible for guiding newly acquired partners through their first three months with Quandoo
- Partner Support: our frontline team handling all incoming communication channels - phone, chat and email
- Growth & Retention: nurtures the partner base post-onboarding with proactive, regular outreach
Your initial placement in one of the verticals will be based on your experience and the needs of the business. Inline with our commitment to personal development, you will have the opportunity to gain experience from other verticals to become an all-round customer success expert.
Job Description
- Provide a high-level of support to our partners restaurants
- Understand the partner lifecycle and how the three verticals work together
- Work closely with the wider Customer Success team to ensure goals are being met across our partner base in the APAC region
- Become a trusted advisor to our partner restaurants by helping them gain the most out of our platform and reach optimum value
- Maintain an expert level understanding of our product and service to clearly communicate the value
- Have a commercially minded approach to nurturing our partner base
- Proactively engage with partners to mitigate churn risk through early assessment of their use of the Quandoo service and product
- Be the voice of our partners to provide internal feedback on how we can improve
About us
At Quandoo, we bring gastronomy and technology together.
Since launching in December 2012, we have continuously grown and are now active in 11 countries around the world such as Australia, Germany, Italy and the United Kingdom. With plans to develop even further, our mission is clear: To transform the world’s dining-out experiences.
We offer diners the opportunity to discover and make reservations at restaurants via our website or mobile app. We also provide restaurants with innovative management tools that enable them to build relationships with new & existing guests, streamline their day-to-day service and maximise their overall potential.
As an employer we are committed to the growth of every team member and support collaboration across organizational boundaries. We deeply care about what we do, we are respectful, open and have faith in our colleagues abilities.
This is why our core values are fundamental to us:
have a growth mindset
feel responsible
be united.